Riverdale YM-YWHA

Employment

The Riverdale YM-YWHA is not accepting unsolicited resumes or applications at this time.
Please review the job openings posted below and apply accordingly. No phone calls please.


Part-Time Membership Sales Associate and Tour Expert-Concierge

The Riverdale Y is offering the perfect opportunity for someone with sales and customer service experience. We are looking for a Sales Associate to play a key role in actively generating membership revenue. This position is a unique opportunity for the right individual who is energized by the idea of using superior customer service, innovative ideas and marketing skills to cultivate new membership.

Responsibilities:

  • Assisting in the cultivation and organization of prospects with the ultimate goal of reaching unit expectations.
  • Assisting in establishing a system whereby all prospects, whether walk-ins, call-ins or those acquired from outreach, are all tracked in a methodical and consistent manner.
  • Generating sales leads
  • Identifying and assessing customer needs to achieve satisfaction
  • Building sustainable relationships of trust through open and interactive communication
  • Creating a plan by phone, email and some gorilla marketing outreach to: new members, renewals, previous members, visitors with guest passes, as well as those from  Open House, birthday parties, agency rentals, special events and promotional events.
  • Making suggestions for adjustments in sales efforts.  
  • Being knowledgeable of all membership and program information.
  • Making an effort to sell, when needed, all programs, whether commission-related or not.
  • Assisting in perfecting the art of the tour at the Riverdale Y.
  • Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers

Job Qualifications

  • High school degree
  • Proven Sales and  customer service  experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to become proficient with all front desk procedures and be able to assist when needed.
  • Must be a team player

Please send resumes to hr@riverdaley.org. No phone calls please.

Reception/Customer Service

FRONT DESK/CUSTOMER SERVICE / SALES POSITION

Part Time Days/Evenings/Sundays

The Riverdale YM-YWHA is seeking an outgoing, mature individual to work

at our main reception desk. 

The individual in this position will be responsible for delivering the highest

quality customer service to all members and guests through professional

greetings, account maintenance, and extensive knowledge of programs and

services.  They will proactively meet the needs of members and accurately

answer questions.

Responsibilities include but are not limited to:

  •  Greeting and service members in a friendly and professional manner
  • Providing information, customer service, selling and
  • handling purchases of membership, classes and more
  • Attentively and promptly responding to member needs
  • Answering phones and responding to messages
  • regarding membership accounts
  • Entering sales transactions for members, including program and
  • service payments
  • Assisting members, visitors and staff as necessary
  • Taking phone and in-person registrations
  • Data entry and other computer work including MS Office and in-
  • house membership program
  • Any other assignments deemed appropriate by supervisor

Requirements:

  • High School Diploma or GED
  • Minimum of six months customer service or receptionist experience
  • Communication, and organizational skills
  • Self-starter
  • Proficiency in Word, Excel, Outlook and eager to learn our
  • membership software
  • Ability to multi-task
  • Keeping cool under pressure
  • Knowledge in fitness programs is helpful
  • The ideal candidate:
  • Has clear articulation and ability to communicate and listen
  • effectively.
  • Must be detail-oriented.
  • Adapts to changing work environments and maintains a good
  • working relationship with co-workers, donors, lay people and
  • members. 

Marketing Intern

Coming soon

Please send resumes to hr@riverdaley.org. No phone calls please.

Part-Time After-School Counselor

Assist in classroom on various shifts including early morning, lunch, and late day coverage. Ideal opportunity for college/grad student studying early childhood education.

Minimum Qualifications:

• High School diploma

• Availability to be part of training program

Please send resumes to hr@riverdaley.org. No phone calls please.

Sports and Physical Education Specialist/Coach/Teacher

Must be qualified and experienced in Physical Education. Responsible for creating and submitting a curriculum for approval, overseeing counselors assigned to their specialty area while building a fun, safe and nurturing environment. Must be a proven leader with the ability to break down skills and teach fundamentals according to each student's individual abilities. The material must be presented in a way to spark interest in each child. Must be able to engage students and maintain their attention. Ability to work with 5-12 year old children. Please only apply if you are a passionate, confident, creative and driven teacher prepared to make a difference. Additional opportunities may be available.

• At least 18 years of age.

• College Degree Preferred

• Experience working with children in an educational, recreational and/or camp setting.

• Responsible, Reliable and Mature.

Please email resumes to hr@riverdaley.org.

Substitute Early Childhood Teacher

Will work with pre-school age children & supervise them in program activities. Have the ability to be spontaneously creative. Develop a nurturing & safe environment while consistently engaging children. Help to solve problems & teach children to resolve conflicts. Have the unique capacity to take direction. Teachers may also be expected to get in the pool with children.

Minimum Qualifications:

• High School diploma

• MUST HAVE EXPERIENCE working with children in an educational setting.

• Availability to be part of training program

• Responsible, reliable, mature & willing to help plan activities for children

Please email resumes to hr@riverdaley.org. No phone calls please.

Lifeguard

Are you currently lifeguard/CPR/First Aid certified? Looking for additional staff to fill open positions.
Please email your resume to: hr@riverdaley.org

Aquatics Instructor

Are you passionate about teaching and working with children and adults learning to swim and enjoy the water? 
Please email your resume to: hr@riverdaley.org

Gymnastics Coach and Sports Specialist and Mommy & Me Instructor – P/T

Wanted: Dynamic, Energetic and Reliable Gymnastics Coach and Sports Specialist to work in our Sports and Recreation Department!

The Riverdale Y is seeking a part time Gymnastics Coach and Sports Specialist to work alongside the Sports and Recreation Program Manager. We are looking for a dynamic, athletic, enthusiastic and nurturing instructor who will be a positive role model for the children in our programs.

Principal Responsibilities:

Candidates should only apply if they have experience working with children, a strong background in athletics and physical education.

• Must have 1+ year of experience in related specialty.
• Willing to work weekends and nights as needed.
• College degree preferred. Must have a high school or equivalent work/education experience.

Minimum Qualifications:

• Ability to individually lead a class; ability to motivate and educate members.

Gymnastics Coach:

• Must have a background in Gymnastics.
• Able to teach gymnastics classes.
• Able to instruct gymnastics birthday parties and classes.

Please email resumes to hr@riverdaley.org. No phone calls please.

Enrichment Class Instructors / Specialists

• At least 18 years of age.
• High School Diploma
• Experience working with children in an educational, recreational or camp setting.
• Responsible, reliable and mature.

Must be qualified, experienced individuals in the field they are teaching. Each session can be up to 60 minutes. Responsible for creating and submitting a 12-session curriculum for approval, overseeing staff members assigned to their specialty and creating a fun, safe and nurturing environment. Instructor should have the unique ability to teach without students knowing they are being taught. The material must be presented in a way to spark interest in each child enabling them to develop an affinity for the subject matter. Must be able to engage students and maintain their attention. Ability to work with 1st–2nd grade children in one class and 3rd–5th grade students in another.

If you teach, plan on teaching, or possess an expertise in an exciting field children can relate to, this is an opportunity for you to develop or sharpen your skills while creating a following and growing within our program. Successful classes in the past have included Lego Robotics, The Magic of Science, Baking, and Capoeira. We are open to your creative suggestions.

Please email concepts and resumes to hr@riverdaley.org. No phone calls please.

Floor / Personal Trainers

Looking for P/T floor/personal trainers with a strong background in fitness. National certification and CPR & AED is a must. No phone calls. Email hr@riverdaley.org

5625 Arlington Avenue

Riverdale, NY 10471
(718) 548-8200

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