Case Manager

Principal Responsibilities:
Location: Senior Services at Amalgamated/ Park Reservoir Houses – NORC Program

18 hours per week

Reports to: AmPark NORC Program Director

Overall Description: The Case Manager delivers Case Assistance and Case Management services to all older adults age 60 and over living in the NORC development and assists with programs and group activities as assigned. The Social Worker is instrumental in furthering the NORC program’s mission to enhance the quality of life and independence for older adults as they age in place in their community. The Case Manager works under the supervision of the Program Director.



Minimum Qualifications:
Duties and Responsibilities:

  • Answer incoming telephone calls and greet older adults as they come into the NORC office
  • Engage older adults in their homes, in the NORC office, and in other community settings to gather information about their strengths, needs, abilities, and preferences
  • Assess older adults’ presenting problems using a multidimensional psychosocial assessment, the Health Indicators survey tool, and the Patient Health Questionnaire (PHQ-9)
  • Partner with older adults to establish a plan of care to address presenting problems
    Implement interventions indicated by the plan of care, including benefits and entitlements, advocacy, referral to community resources, problem-solving, and supportive contacts
  • Maintain regular contact with older adults to ensure timely follow-up to presenting problems
    Update older adults’ contact information, consents, and assessment data on an annual basis
  • Evaluate older adults’ plan of care to ensure that the services provided are effective
  • Participate in case conferences and weekly team meetings with NORC program staff
  • Provide regular updates to the Program Director about older adults’ presenting problems
  • Respond to crisis situations as appropriate
  • Assist and/or facilitate group programming
  • Document all services provided to and on behalf of seniors in the electronic database via detailed case notes and worker logs
  • Maintain confidentiality of all client information and adhere to New York City Department for the Aging policies and professional standards of conduct
  • Attend NORC Partners Meetings and trainings with outside agencies as needed
  • Other duties as assigned


  • Bachelor’s Degree REQUIRED, MSW preferred
  • Knowledge of older adult issues strongly encouraged
  • Bilingual English/Spanish or Russian preferred
  • Strong interpersonal and organizational skills
  • Excellent written and verbal communication skills

Prorated from $50,000 annual salary

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